Why does my shirt have a vinegar smell?
It’s from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell or any off-white residue from pre-treatment is permanent and both should go away after one wash. DTG printers use almost zero wastewater and less energy, lowering our carbon footprint. The inks used for printing are water-based and free of harmful chemicals and are properly disposed.
How do I return or exchange my product?
All products on this site are made to order (excluding accessories)! As a result of this, we do not accept any returns or exchanges unless defective. In short, ALL sales are final. Be sure to double check your order/sizes before confirming at checkout. If your item is defective once you receive it, we will happily replace it. In order to properly issue a replacement, please provide 2-3 clear photos (at least one full shot and two different angles) of your item and send it to our email: melnnemshop@gmail.com. Defective items will be exchanged for the same exact product and size. For any additional information please refer to our shipping & return section.
Why do I not receive free shipping?
We happily give all our newly subscribed customers 10%, which can cause your original $75 subtotal to decrease. In order to honor free shipping, your subtotal must reflect $75. Thank you for understanding in advance!
How should I wash my garments?
Please follow the care instructions in order to prolong the life of your garment. It is recommended that you:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
How long does it take to ship?
We take about 3-7 business days to create your products + plus add shipping times on top of that. *Typically about a week. Speed and price depends on product type and destination. During high volume times, orders may take up to two weeks. For any additional information please refer to our shipping & return section.***Due to COVID-19, our fulfillment time will be longer than usual. Please be patient with us during this time, as all orders are made to order. We appreciate your support.
Where do you ship to?
At this present time, we only ship in the US only.
What types of payments do you accept?
We accept a wide range of credit and debit payment types including: American Express, Discover, MasterCard, and Visa.
Sizing?
Sizes varies person to person. We offer unisex fits as well as cuts that aren't more tailored to men and or women. Our Unisex sizes typically run larger. ALL customers are responsible for reading product descriptions and reviewing size charts prior to purchases. ALL bodies are different, therefore, sizes are NOT guaranteed. If you need additional help with your order, please contact us at shopmelnnem@gmail.com
Why does my print appear faded?
If a cotton is too thick, it can absorb the ink and result in a more faded/worn look. Poly blends and tri-blends have looser weaves and combination of fabrics, resulting in a more faded/vintage outcome with our DTG printing. This is a cool effect, but may not be ideal for you if you want an opaquer outcome.
